Return and Exchange
The Leather Apparel Store holds quality products as one of its core values. Our shop allows you to purchase with confidence, as we provide comprehensive customer support for any unsatisfactory purchases. Our return and exchange process is designed to be smooth and straightforward.
Our Return Policy
We understand that shopping plans can change unexpectedly. That’s why we offer a simple 30-day return policy, available from the date of order delivery.
What Can Be Returned?
- Items must be unused, unwashed, and in their original condition with tags attached.
- Products must be returned in their original packaging to qualify for a refund or exchange.
- Custom or personalized jackets cannot be returned unless they arrive damaged or defective.
How to Initiate a Return
- Contact Us: Email our support team at info@leatherapparelstore.com with your order details.
- Pack Your Item: Securely pack the product in its original packaging.
- Ship It Back: We will provide return instructions, including the return address.
- Receive Your Refund: After inspection, refunds are processed within 5–7 business days via the original payment method.
Exchange Policy – Find Your Perfect Fit
If your jacket doesn’t fit quite right, we make exchanges simple and efficient.
- Follow the same process as a return and specify that you’d like an exchange.
- Mention the new size or color you’d like to receive.
- Once we receive and verify your returned item, we’ll ship the replacement at no additional cost (for the first exchange).
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery. We will resolve the issue by offering a replacement or a full refund. Return shipping in such cases will be covered by us.
Payment Policy – Secure & Convenient
We ensure 100% secure transactions to provide a smooth and safe shopping experience.
Accepted Payment Methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal & Pay Later
- Apple Pay & Google Pay
Your payment details remain encrypted and confidential at all times.
Frequently Asked Questions (FAQs)
Q: How long does it take to process a refund?
A: Refunds are typically processed within 5–7 business days after receiving and inspecting the returned item.
Q: Do I have to pay for return shipping?
A: Yes, customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact Information
Address: 48 Reliance Way, Oxford, Oxfordshire, OX4 2FG, United Kingdom
Contact Us: https://leatherapparelstore.com/contact-us/
Email: info@leatherapparelstore.com
Phone: +447397674217